Terms & Conditions
By pledging to this campaign you are stating that you agree to our Terms & Conditions and understand all the information that follows under the headings below:
How do I contact you? Color, Size, and Use Notes Pin Grading System Packaging Extra Rewards Shipping Backer Responsibility Reward Forfeiture Refunds/Exchanges
Last updated: November 01, 2025 11:18
How do I contact you?
If you have any questions, please feel free to reach out to us via email: [email protected]
BackerKit does not notify us of new comments or discussion in a timely manner. Email is the best way to reach us with an urgent question. We’ll do our best to get back to you as soon as possible!
Last updated: November 01, 2025 06:04
Color, Size, and Use Notes
While we have been in business for nearly a decade, the pins and plush in this BackerKit have not yet been manufactured. The designs seen on this page are mockups, which means the final product may vary in color and size. From our experience, the majority of our products turn out looking like the mockup design.
Different monitors, phones, and other devices have different settings which means coloration may vary between screens.
Each mockup details an estimate of the product’s size. Sizes refer to the general height or width of the longest side of the item. The actual size of the physical product may vary.
Plush Plush mockups are created based on fabric swatches provided by our manufacturers. Colors may vary slightly depending on dye lot.
Plush featured in this campaign are not suitable for children under three years of age and are not meant for pets.
Pins We use a Pantone Solid Coated book to choose the colors for our pin designs. Our manufacturers use those Pantone numbers to know which colors to mix by hand and where to apply it, however, colors may vary from a paper Pantone swatch and an enamel Pantone color.
Glitters, translucent enamel, sand blasted enamel, pearl enamel, and metal plating colors may vary on the physical product.
Last updated: November 01, 2025 11:18
Pin Grading System
We have a high standard for quality — products offered for sale will be one of two grades:
Standard grade pins are free of major defects. As all pins are handmade, they may exhibit minor and less noticeable imperfections. This may include stray glitter, superficial tiny bubble in the enamel/epoxy, superficial scratches to metal (especially large metal surfaces), metal imperfections on the side/back of the pin, etc.
Seconds grade pins have larger imperfections that are more noticeable.
All orders will be fulfilled using Standard Grade pins.
Additional examples of Standard Grade imperfections are as follows, but not limited to: - Small buff marks, scuffs, or scratches on metal/enamel - Small specks, pores, or bubbles anywhere on the pin - Slightly low or uneven fills - Slightly misaligned screenprinted details (for pins with screenprinting) - Slight variations in the distribution of glitter - Slight defects in text (this is usually only in pins with small text)
Last updated: November 01, 2025 10:15
Packaging
Instead of conventional backing cards, pins are packaged in their original production bags inside an Oddment & Tweak branded envelope to prevent creating excess packaging waste.
Last updated: November 01, 2025 06:05
Extra Rewards
Returning Backer Rewards are given to backers of the Frog Friends who also backed one of our previous campaigns after completion of their post-campaign survey and shipping payment. If you qualify, there is no need to do anything within your pledge or survey to receive this reward; it will automatically be applied to your order.
Early Bird Rewards are only available for the first 48 hours of the campaign! Early Bird Backers of Frog Friends will receive a free sticker (see campaign Story for design details). Your free reward will be automatically added to your orders when shipped out.
Collaboration Rewards To receive your FREE Pin Kids Collective collaboration items: 1. Pledge to our cross-collab with Mythic Mgmt or ALL SIX Harvest Moon Collab projects. 2. Successfully pay for your initial pledge. 3. Successfully fill out your survey and pay for shipping. 4. If you’ve completed all these steps, your free rewards will be automatically added to your orders when shipped out.
Please note: “Donation ONLY” and “Add-on Only” pledge-levels are NOT eligible for any extra rewards or collaboration rewards.
Last updated: November 04, 2025 11:08
Shipping
Shipping costs will be charged to you after the conclusion of the campaign and separately through your post-campaign BackerKit survey. Shipping costs are weight-based and will be calculated based on the weight of both your pledge and applicable add-ons.
All orders will be shipped via USPS and will come with tracking. USPS Ground Advantage packages have an estimated shipping turnaround time of 3-7 business days within the United States and 7-21 business days for international packages. Please know that once we ship a package, it is out of our hands. We can only see the same tracking information you can and are not responsible for lost packages. We recommend contacting your local postal provider for more details or to file a claim.
This campaign will ship only to the United States and Canada. If you manage to pledge from outside one of these countries, your order will be canceled and refunded post-campaign. Please note that we do not collect any duties, taxes, or tariffs for international packages. Those fees would be collected upon delivery of your package if required by your country.
Last updated: November 01, 2025 06:11
Backer Responsibility
As Creators, we are only able to communicate with Backers through project updates and reminder emails. All email correspondence will be sent to the email on file for your pledge.
As a Backer, it is your responsibility to check for and read project updates, as well as check for survey emails. You are responsible for completing your survey and paying for shipping fees (+ add-ons if applicable) in a timely manner in order to receive your rewards. Failure to complete your post-campaign survey may result in forfeiture of your pledged rewards. (Read more about Reward Forfeiture below).
Last updated: November 01, 2025 06:11
Reward Forfeiture
Pledges ship once Backers complete the post-campaign survey and pay for pledges, add-ons (if applicable), and shipping.
Once project shipping is completed, Backers will be notified via a campaign update. This campaign update will contain a final survey completion reminder. If your survey is not completed and your shipping costs remain unpaid by August 31, 2026, you will forfeit your pledge payment and rewards. We will not fulfill forfeited rewards and pledge levels after the completion date.
Last updated: November 01, 2025 06:12
Refunds/Exchanges
After your order is locked in through your post-campaign survey, we are unable to offer returns or exchanges.
Please inspect your order upon receipt and contact us immediately if any item is defective/damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. (See Pin Grading section to evaluate if your pin is damaged).
Last updated: November 01, 2025 09:41
Current Estimated Shipping Date: May 2026
We hope to begin fulfillment in April/May 2026 if not sooner. Backers will be informed of any changes to the timeline.
Last Updated At: 11/19/25What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.